FAQ

What are the shipping options and costs to the US? We offer the following shipping methods within the United States:

  • Express Shipping (3-6 business days): $20
  • Free Standard Shipping (7-14 business days): $0 (for qualifying orders)
  • Standard Shipping (7-14 business days): $10

All orders are processed and shipped discreetly within 1-3 business days. You will receive a tracking number via email once your package is on the way.

3,279 Woman Lingerie Lying Bed Stock Photos - Free & Royalty-Free Stock Photos from Dreamstime

Returns & Exchanges

What is your return policy? We want you to love your lingerie! You may return unworn items (with tags attached and in original packaging) within 30 days of delivery for a refund or exchange. For hygiene reasons, items that have been worn cannot be returned unless defective. Return shipping is the customer's responsibility unless the item is faulty.

How do I start a return or exchange? Log into your account, go to your order, and submit a return request. Our team will review it promptly and provide instructions.

Product Questions

What materials do you use? We use premium lace, soft mesh, silky satin, modal, and high-quality elastic. All items are designed for both comfort and elegance. Material details are listed on each product page.

Is your lingerie true to size? Yes. We recommend checking our detailed size chart on each product page. If you're between sizes, we suggest sizing up for maximum comfort.

How should I care for my lingerie? Hand wash in cold water with mild detergent or use a lingerie bag in the washing machine on delicate cycle. Air dry to maintain shape and elasticity. Avoid bleach and fabric softener.

Orders & Privacy

Is my order packaged discreetly? Absolutely. All orders are shipped in plain, unmarked packaging with no indication of the contents — for your complete privacy.

How can I track my order? You will receive a tracking email after shipping. You can also check the status anytime in your account under Order History.

Do you offer gift wrapping? Yes! Elegant gift wrapping with a discreet note is available at checkout.

How do I contact customer support? Email us at: support@serenitycurve.com We reply within 24 hours on business days (Monday – Friday).